oyen88 Privacy Policy

1. Information Collected

oyen88 collects personal information during the account registration process, platform use and interactions with our customer support services. This data collection is carried out transparently and based on your consent.

The categories of information collected include:

• Personal Identification Information: Your full name, date of birth, identification card number (MyKad), email address and mobile phone number provided during registration.
• Financial Information: E-wallet details (Touch 'n Go), bank account numbers for FPX verification purposes, cryptocurrency wallet addresses (USDT, BTC, ETH) and deposit and withdrawal transaction records.
• Technical Information: IP address, device type, web browser type, operating system, login session data and account activity timestamps.
• Behavioural Information: Betting records, games played, platform usage frequency and account settings preferences.
• Communications: Correspondence via live chat or email with our customer support team.

2. Purpose of Use of Information

Every piece of information collected by oyen88 is used for specific purposes to provide you with the best service. We do not use your data for purposes outside the scope stated here.

Your personal information is used for the following purposes:

• To verify your identity and enable secure access to your account on the oyen88 platform.
• To process deposits and withdrawals via supported payment methods such as Touch 'n Go eWallet, DuitNow, FPX and cryptocurrency.
• To manage and enforce bonus programmes, including the 120% welcome bonus of up to RM1,500 and the oyen88 VIP programme.
• To provide relevant customer support and resolve disputes or queries raised.
• To send important notifications related to your account, current promotions and platform updates.
• To detect and prevent fraud, money laundering and platform abuse.
• To comply with legal obligations under the international licences we hold and game fairness standards.
• To analyse usage patterns in aggregate (without identifying individuals) to improve the platform experience.

3. Sharing Information with Third Parties

oyen88 understands that your privacy is a priority. We do not sell, transfer or disclose your personal information to third parties except in the situations explicitly stated below.

Your information may be shared with third parties in the following circumstances:

• Technical Service Providers: Third-party companies that assist us in operating our technical infrastructure, such as server service providers and payment processing systems, subject to strict confidentiality agreements.
• Identity Verification: Document verification services used to fulfil KYC (Know Your Customer) requirements under our licensing obligations.
• Legal Authorities: When required by law, court order or regulatory body, we may need to disclose certain information. We will notify you if this occurs, to the extent permitted by law.
• Fraud Investigation: In cases involving suspected fraud or illegal activity, information may be shared with relevant investigative bodies.

4. Data Security

Protecting your personal data is a responsibility we take seriously. oyen88 implements multiple layers of security controls to prevent unauthorised access, loss, misuse or disclosure of your information.

The security measures we apply include:

• 256-bit SSL encryption for all data transmitted between your web browser and our servers.
• Layered access controls with multi-factor authentication for internal staff handling data.
• Continuous system monitoring to detect unusual activity or intrusion attempts.
• Regular security testing and audits by our cybersecurity team.
• Clear incident response procedures in the event of a data breach, including notification to affected users.
• Mandatory data security training for all staff who handle customer information.

5. Cookies and Tracking Technologies

The oyen88 platform uses cookies and similar tracking technologies to improve the user experience and ensure website functions operate smoothly.

The types of cookies we use include:

• Session Cookies: Temporary cookies that keep you logged in and ensure a consistent user experience during an active session. These cookies are automatically deleted when you close your web browser.
• Preference Cookies: Store your chosen settings such as interface language and display preferences, so you do not need to reconfigure them each time you log in.
• Security Cookies: Used to verify your identity and prevent unauthorised account use during a session.
• Analytics Cookies: Help us understand overall platform usage patterns for technical improvement purposes. This data is not linked to individual identities.

You can manage cookie settings through your web browser settings. However, blocking all cookies may affect certain functions of the oyen88 platform.

6. User Rights Regarding Personal Data

As an oyen88 platform user, you have the following rights regarding your personal data, which can be exercised by contacting our customer support team via live chat or email 24/7.

• Right of Access: You have the right to obtain a copy of the personal information we hold about you. This request will be processed within a reasonable timeframe.
• Right of Rectification: If any information we hold is inaccurate or outdated, you have the right to request immediate correction.
• Right of Erasure: In certain circumstances, you may request that we delete your personal data. This request is subject to our legal record retention obligations and licensing requirements.
• Right to Restrict Processing: You may request that we limit the processing of your data in certain circumstances, such as during a dispute regarding data accuracy.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes at any time.
• Right to Data Portability: You may request the data you have provided to us in a machine-readable format for transfer to another service provider.

7. Data Retention and Deletion Period

oyen88 retains your personal data for as long as your account is active or as long as necessary to provide services to you. When an account is closed, we will retain certain records for the period required by our legal and licensing obligations.

Financial transaction records, including deposits and withdrawals, are retained for the period required to meet international audit requirements and laws relating to anti-money laundering. After the specified retention period ends, data will be securely deleted or anonymised.

Communication data such as live chat conversation logs and email correspondence is retained for a reasonable period for dispute resolution and service quality improvement purposes.

8. Children and Age Restrictions

The oyen88 platform is strictly for users aged 21 and above. We do not knowingly collect, store or process any personal data from individuals under the age of 21.

During the registration process, we require verification of date of birth and identity documents (MyKad) to ensure all users meet the required age limit. This forms part of our commitment to responsible gambling.

Parents and guardians who are concerned that their minor may be using this platform are encouraged to contact our support team via live chat or email immediately.

9. Amendments to This Privacy Policy

oyen88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements or improvements to the platform. Any amendments made are in the interest of and for the protection of our users.

When significant amendments are made to this policy, we will notify registered users via email or notifications within the oyen88 platform before the amendments take effect. The effective date of the latest version will be displayed at the top of this policy.

Continued use of the oyen88 platform after amendments take effect will be considered acceptance of the updated terms. We encourage you to review this Privacy Policy page periodically.

10. Contact Us Regarding Privacy

If you have any questions, concerns or requests relating to this Privacy Policy or the handling of your personal data by oyen88, our customer support team is ready to assist.

You can reach us through the following channels, which operate 24 hours a day, 7 days a week in Malay and English:

• Live Chat: Available directly on the oyen88 platform for immediate responses.
• Email: [email protected]

We aim to respond to all privacy-related enquiries accordingly. For requests relating to account or data deletion, please provide your account details along with a copy of your identity document for identity verification purposes.